Effective Date: 21 September 2026
Last Updated: 21 September 2026
At Flying Urban, we operate primarily on a Print-on-Demand (POD) model. Many of our products are manufactured, printed, and prepared specifically after an order is placed.
Because production may begin shortly after an order is confirmed, cancellation requests must be submitted as early as possible.
For any cancellation-related enquiry, please contact:
Email: support@flyingurban.com
1. When Can I Cancel My Order?
You may request cancellation as soon as possible after placing your order.
A cancellation may be accepted only if the order has not yet entered a stage where cancellation is operationally possible.
Depending on the status of the order, cancellation may be possible before:
- Production
- Printing
- Packing
- Fulfilment
- Dispatch
Once production or fulfilment has started, cancellation may no longer be possible.
2. Why Can't I Cancel After Production Starts?
Flying Urban uses a Print-on-Demand model.
Unlike conventional products that may already be sitting in warehouse inventory, many Flying Urban products are produced specifically for your order.
Once your order enters production, costs may already have been incurred for:
- Product/materials
- Printing
- Manufacturing
- Labour
- Packaging
- Fulfilment
Therefore, cancellation after production has started may not be possible.
3. How to Request Cancellation
If you want to cancel your order, contact us immediately:
Email: support@flyingurban.com
Subject:
Cancellation Request – [Order Number]
Please provide:
- Order number
- Name
- Registered email address
- Mobile number
- Reason for cancellation
Our team will check the current order status and confirm whether cancellation is possible.
4. Cancellation Is Not Guaranteed
Submitting a cancellation request does not automatically mean that the order has been cancelled.
Your request must be reviewed based on the current order status.
If the order has already entered production, printing, fulfilment, packing, or dispatch, we may be unable to cancel it.
You will receive confirmation if your cancellation request is successfully accepted.
5. Orders Already in Production
If your order has already entered production or printing, cancellation may not be possible.
In such cases, the order will normally continue through the standard fulfilment process.
Once delivered, the order will be subject to our Return & Refund Policy.
A change of mind after production has started does not automatically qualify the order for a refund.
6. Orders Already Shipped
Once an order has been dispatched to a courier partner, cancellation is generally not possible.
If you no longer wish to receive the order, refusing delivery may result in an RTO (Return to Origin).
RTO caused by customer refusal does not automatically qualify for a full refund. Applicable shipping, return, fulfilment, or other charges may be deducted where permitted.
7. COD Orders
For Cash on Delivery orders, customers are requested to cancel the order through Flying Urban before production or fulfilment begins, rather than refusing delivery after dispatch.
Repeated refusal of COD orders may affect the availability of COD for future purchases.
If a COD order has already entered production or fulfilment, cancellation may no longer be possible.
8. Prepaid Orders
If you have paid for an order online and your cancellation request is successfully approved before production/fulfilment begins, the applicable refund will generally be processed through the original payment method.
Refund processing time may depend on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Payment method
- Banking holidays and processing times
Flying Urban does not control the processing timelines of independent payment providers.
9. Partial Cancellation
If an order contains multiple products, you may request cancellation of a specific product before that product enters production/fulfilment.
However, partial cancellation cannot be guaranteed once the relevant product has entered production.
If different products in an order are at different processing stages, some products may be eligible for cancellation while others may not be.
10. Change of Product, Size or Colour
If you selected the wrong:
- Product
- Size
- Colour
- Design
- Variant
- Quantity
contact us immediately at:
We will attempt to make the requested change if the order has not yet entered production.
Once production or fulfilment has started, changes may no longer be possible.
11. Incorrect Shipping Address
If you entered an incorrect shipping address, contact us immediately.
We will try to update the address if the order has not yet entered fulfilment or dispatch.
Once the order has entered production, fulfilment, or shipping, an address change may not be possible.
Customers are responsible for providing accurate delivery information at checkout.
12. Cancellation Due to Product Unavailability
In rare circumstances, Flying Urban may need to cancel an order because a product cannot be fulfilled.
Possible reasons may include:
- Product/material unavailability
- Manufacturing limitations
- Technical issues
- Fulfilment restrictions
- Unexpected inventory/production issues
- Other operational circumstances
If Flying Urban cancels a prepaid order for such a reason, the applicable amount paid for the cancelled order will generally be refunded through the original payment method or another appropriate method.
13. Cancellation Due to Pricing or Technical Error
If an order is placed due to an obvious pricing, website, payment, or technical error, Flying Urban may cancel the affected order.
If payment has already been received, the applicable amount for the cancelled order will generally be refunded.
14. Cancellation Due to Fraud or Suspicious Activity
Flying Urban reserves the right to cancel or hold an order where we reasonably suspect:
- Fraudulent activity
- Unauthorised payment
- Payment misuse
- Multiple suspicious orders
- Promotional abuse
- False customer information
- Other unlawful or suspicious activity
Where appropriate, we may contact the customer for verification.
15. Cancellation and Refund
Cancellation and refund are separate processes.
Cancellation
Cancellation means that an order is stopped before it is fulfilled.
Refund
A refund means returning an eligible amount that has already been paid.
If your cancellation is approved, the applicable refund will be processed according to our Return & Refund Policy and the payment method used.
16. Refund Processing Time
Once a cancellation and refund are approved, the processing time may depend on the relevant payment provider or bank.
Although Flying Urban will initiate the refund within a reasonable processing period, the actual time for the amount to appear in your account may vary.
Delays caused by banks, payment gateways, card networks, or other financial institutions are outside Flying Urban's direct control.
17. Cancellation After Delivery
An order cannot be cancelled after it has been delivered.
If there is an eligible issue with the delivered product, such as:
- Manufacturing defect
- Significant printing defect
- Wrong product
- Damaged product
- Fulfilment error
you may submit a claim under our Return & Refund Policy.
18. No Cancellation for Change of Mind After Production
Once production has started, cancellation due to change of mind will generally not be accepted.
Examples include:
- "I don't want it anymore."
- "I ordered it by mistake."
- "I don't like the design anymore."
- "I found another product."
- "I changed my mind."
- "I selected the wrong size."
Please carefully review your order before completing payment.
19. RTO Is Not the Same as Cancellation
If an order has already been dispatched and the customer refuses delivery, the shipment may be returned to origin.
This is considered an RTO, not a normal pre-production cancellation.
Applicable shipping, return shipping, fulfilment, or handling charges may apply depending on the circumstances.
Please refer to our Shipping & Delivery Policy and Return & Refund Policy for further details.
20. How We Confirm Cancellation
A cancellation is considered successful only when Flying Urban confirms it through an appropriate communication channel.
Do not assume that an order has been cancelled merely because you have sent a cancellation email.
If you have not received confirmation, please contact us again with your order number.
21. Contact Us
For cancellation requests or questions regarding an order, please contact:
Flying Urban
Email: support@flyingurban.com
Please include your order number in your message so that we can check the order status quickly.
22. Changes to This Cancellation Policy
Flying Urban may update this Cancellation Policy from time to time to reflect:
- Changes in our POD fulfilment process
- Changes in payment systems
- Changes in courier/fulfilment arrangements
- Changes in our business operations
- Changes in applicable laws or regulations
The latest version will be published on this page with the updated Last Updated date.
Flying Urban
Print. Wear. Express.
Customer Support & Enquiries:
support@flyingurban.com