Terms & Conditions

Effective Date: 21 September 2026
Last Updated: 21 September 2026

Welcome to Flying Urban.

These Terms & Conditions ("Terms", "Terms and Conditions") govern your access to and use of the Flying Urban website, products, services, and related services.

By accessing our website, browsing our products, placing an order, creating an account, or otherwise using our services, you agree to be bound by these Terms.

Please read these Terms carefully before placing an order.

If you do not agree with any part of these Terms, please do not use the website or place an order.

1. About Flying Urban

Flying Urban is a direct-to-consumer e-commerce brand operating on a Print-on-Demand (POD) model.

Under the POD model, certain products are manufactured, printed, finished, packed, and/or prepared for dispatch after a customer places an order.

Flying Urban may use third-party manufacturing, print-on-demand, fulfilment, payment, technology, and logistics partners to process and deliver customer orders.

For any enquiry regarding these Terms, an order, product, payment, delivery, return, refund, or other customer-support matter, please contact:

Email: support@flyingurban.com

2. Acceptance of These Terms

By using the Flying Urban website or purchasing a product from us, you confirm that:

You have read these Terms.
You understand these Terms.
You agree to comply with these Terms.
The information provided by you is accurate and complete.
You have the legal capacity to enter into a transaction under applicable law.

If you are using the website on behalf of another person or entity, you confirm that you are authorised to do so.

3. Eligibility

You must have the legal capacity required under applicable Indian law to enter into a purchase transaction.

If you are below the age required to independently enter into a legally binding transaction, you should use the website and place an order only with the involvement and consent of your parent or legal guardian.

Flying Urban reserves the right to refuse or cancel transactions where we reasonably believe that applicable legal requirements have not been satisfied.

4. Website Use

You agree to use the Flying Urban website only for lawful purposes.

You must not:

Use the website for fraudulent purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website functionality.
Introduce viruses, malware, or harmful code.
Attempt to disrupt website security.
Scrape, copy, reproduce, or commercially exploit website content without permission.
Use automated systems to abuse website functionality.
Impersonate another person or entity.
Provide false or misleading information.
Use the website to violate applicable laws or third-party rights.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe the website is being misused.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colours, sizing information, and other product details displayed on our website are accurate.

However, certain variations may occur due to:

Screen and device settings
Photography and lighting
Manufacturing processes
Printing technology
Material characteristics
Product batches
Natural variations in materials

Such minor variations do not necessarily constitute a product defect.

We reserve the right to correct product descriptions, pricing, specifications, availability, or other information if an error is identified.

6. Print-on-Demand Products

Many Flying Urban products are produced using a print-on-demand model.

This means that the product may be manufactured or printed specifically after an order is placed.

Because products are produced on demand:

Production may begin shortly after an order is confirmed.
Cancellation may not be possible after production has started.
General returns may not be accepted merely because the customer changes their mind.
Minor variations in printing, colour, placement, texture, or appearance may occur.
Product availability may occasionally change due to manufacturing or inventory circumstances.

By purchasing a POD product, you acknowledge the nature of the production model.

7. Product Availability

Products displayed on the website are subject to availability.

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable due to:

Manufacturing limitations
Supplier issues
Material availability
Technical errors
Inventory discrepancies
Unexpected demand

If an ordered product becomes unavailable after purchase, Flying Urban may contact you regarding an alternative product, revised fulfilment arrangement, or refund, as applicable.

8. Pricing

All product prices displayed on the website are subject to change without prior notice.

The price applicable to your order is generally the price displayed at the time you successfully place the order, subject to correction of obvious pricing errors.

Depending on the applicable product and transaction, prices may include or exclude applicable taxes as indicated at checkout.

Shipping charges, COD charges, discounts, taxes, or other applicable charges will be displayed during checkout where applicable.

9. Pricing Errors

Despite our efforts to maintain accurate pricing information, an accidental pricing or technical error may occasionally occur.

If an order is placed at an obviously incorrect price due to a technical or human error, Flying Urban reserves the right to:

Contact the customer regarding the error;
Cancel the affected order; and/or
Refund any amount already paid for the affected order.

Where appropriate, we may offer the customer the option to place the order again at the correct price.

10. Promotions, Discounts and Coupon Codes

Flying Urban may occasionally provide:

Discount codes
Promotional offers
Festival offers
Limited-time sales
Bundle offers
Free shipping offers
Other promotional benefits

Unless otherwise stated:

Offers cannot be combined.
Each coupon may have specific eligibility conditions.
Coupons may have minimum order values.
Coupons may have expiry dates.
Promotional offers may be withdrawn or modified.
A coupon may not be exchanged for cash.
Promotional discounts may not be applied retrospectively to previously placed orders.

Specific terms displayed with an individual promotion will apply to that promotion.

11. Placing an Order

When you place an order through Flying Urban, you agree to provide accurate information required for processing and delivery.

This may include:

Full name
Mobile number
Email address
Billing address
Shipping address
City
State
PIN code
Product selection
Size/variant
Payment information

You are responsible for checking your order details before completing checkout.

12. Order Confirmation

After successfully placing an order, you may receive an order confirmation through email, SMS, WhatsApp, website notification, or another communication channel.

An order confirmation indicates that we have received your order request.

It does not necessarily mean that the order can never be cancelled or rejected.

Flying Urban reserves the right to cancel an order in circumstances including:

Payment failure
Suspected fraud
Incorrect pricing
Product unavailability
Invalid or incomplete customer information
Delivery restrictions
Violation of these Terms
Technical or system errors
Other legitimate operational or legal reasons

13. Order Accuracy

Before completing your purchase, please carefully check:

Product
Size
Colour
Quantity
Variant
Name
Mobile number
Email address
Shipping address
PIN code

Once an order enters production or fulfilment, changes may no longer be possible.

Flying Urban will make reasonable efforts to accommodate an order-change request when operationally possible, but we cannot guarantee that changes can be made after order processing begins.

14. Order Cancellation

Because Flying Urban operates a Print-on-Demand model, orders may enter production shortly after being placed.

Cancellation requests should therefore be made as soon as possible.

An order may be cancelled only if it has not yet entered a stage where cancellation is operationally possible.

Once an order has entered:

Production
Printing
Packing
Fulfilment
Dispatch

cancellation may no longer be possible.

If a cancellation is accepted, the applicable refund will be processed according to our refund policy and the payment method used.

Please refer to our Cancellation Policy for further details.

15. Payment

We may provide different payment methods, including where available:

Credit cards
Debit cards
UPI
Net banking
Wallets
Cash on Delivery
Other payment methods supported at checkout

All payments must be successfully completed through the applicable payment mechanism before a prepaid order can be processed.

Payment transactions may be handled by third-party payment service providers.

Flying Urban does not generally store complete card numbers, CVV numbers, UPI PINs, or banking passwords on its own systems.

16. Cash on Delivery

Cash on Delivery ("COD") may be available for eligible products and PIN codes.

COD availability may vary depending on:

Delivery location
Courier serviceability
Product
Order value
Customer/order history
Operational conditions

For COD orders, the customer must pay the required amount to the delivery partner at the time of delivery.

If the customer refuses delivery or fails to accept the shipment, the order may be returned to the fulfilment facility.

Repeated refusal of COD orders may result in COD being restricted or unavailable for future orders.

17. Print-on-Demand Fulfilment

Flying Urban may use third-party fulfilment and manufacturing partners to produce and ship products.

These partners may receive information necessary to fulfil an order, including:

Customer name
Shipping address
Contact information
Product details
Order information

Such information will be processed in accordance with our Privacy Policy and applicable requirements.

18. Production Time

Because our products may be made to order, production requires processing time before dispatch.

Production time may vary depending on:

Product type
Printing method
Order volume
Manufacturing capacity
Public holidays
Operational conditions
Other circumstances affecting fulfilment

As a general operational estimate, production may take approximately 1–5 business days for many products.

This is an estimate and not a guaranteed delivery commitment.

19. Shipping and Delivery

After production and fulfilment, orders may be handed over to third-party courier or logistics partners.

Delivery time may vary depending on:

Destination
PIN code
Courier serviceability
Shipping method
Weather
Public holidays
Natural events
Government restrictions
Operational disruptions
Customer availability
Other circumstances outside our reasonable control

Estimated delivery timelines are therefore not guaranteed.

Please refer to our Shipping & Delivery Policy for detailed information.

20. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please ensure that your address includes, where applicable:

House/flat number
Building name
Street/locality
Landmark
City
State
PIN code
Valid mobile number

Flying Urban is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.

If an order has already entered fulfilment or has been dispatched, an address change may not be possible.

21. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operational procedures.

A shipment may be marked undelivered or returned to origin ("RTO") for reasons including:

Incorrect address
Incomplete address
Incorrect PIN code
Customer unavailable
Customer unreachable
Customer refusing delivery
COD amount unavailable
PIN code not serviceable
Premises closed
Delivery restrictions
Other courier-related circumstances

Qikink's current fulfilment documentation identifies several of these circumstances as common causes of RTO.

22. RTO — Return to Origin

If a courier partner cannot successfully deliver an order, the shipment may be returned to the fulfilment facility.

RTO does not automatically mean that the order is eligible for a refund.

Where the failed delivery resulted from customer-related circumstances, including refusal to accept the order or an incorrect/incomplete address, Flying Urban may deduct applicable shipping, fulfilment, return, or re-shipping costs where permitted and applicable.

If re-shipping is available, additional charges may apply.

23. Order Tracking

Once an order is dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication channel.

Tracking updates are provided by the relevant courier/logistics partner.

Tracking information may sometimes be delayed or temporarily unavailable due to courier-system updates, technical issues, or operational circumstances.

24. Returns

Because many Flying Urban products are manufactured or printed specifically after an order is placed, we generally do not accept returns for:

Change of mind
Incorrect size selected by the customer
Incorrect colour selected by the customer
Incorrect variant selected by the customer
Personal preference
Product no longer wanted
Minor colour variation
Minor printing variation
Failure to review the size chart before purchase

However, eligible defective, damaged, misprinted, or incorrectly fulfilled products may qualify for replacement or another appropriate resolution.

Please refer to our Return & Refund Policy for complete details.

25. Defective, Damaged or Incorrect Products

If you receive a product that appears to be:

Damaged
Defective
Misprinted
Significantly different from the ordered product
Incorrectly fulfilled

please contact us at:

support@flyingurban.com

as soon as possible after delivery.

For faster resolution, we may request:

Order number
Customer name
Photos of the product
Photos/videos showing the issue
Photos of the packaging
Unboxing video, where available
Description of the problem

Qikink's current return documentation uses a 7-day window for relevant defective/misprinted claims and requires evidence for processing such claims. Flying Urban's detailed Return & Refund Policy should specify the customer-facing claim period that we will actually honour.

26. Size and Fit

Customers are responsible for selecting the appropriate size before placing an order.

We strongly recommend checking the product-specific size chart before purchasing.

Sizing may vary between product styles and manufacturers.

Unless otherwise stated in the applicable Return & Refund Policy, a customer selecting the wrong size does not automatically qualify for a free replacement or refund.

27. Product Care

Customers are responsible for following the care instructions provided for the relevant product.

Damage resulting from:

Incorrect washing
Excessive heat
Improper ironing
Bleaching
Improper drying
Incorrect storage
Normal wear and tear
Accidental damage

may not qualify as a manufacturing defect.

28. Colour and Printing Variations

Product images displayed on our website are intended to provide a representation of the product.

Actual colours may vary slightly due to:

Device display settings
Lighting
Photography
Printing technology
Fabric/material characteristics
Ink/printing process

Minor differences in colour, print texture, placement, or appearance do not necessarily constitute a defect.

29. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method, subject to the payment provider's processing procedures.

Refund processing times may vary depending on:

Payment method
Payment gateway
Banking institution
Transaction type
Holidays and weekends

Flying Urban does not control the processing time of independent banks or payment providers.

Please refer to our Return & Refund Policy for specific eligibility conditions.

30. Intellectual Property

All content available on the Flying Urban website, including but not limited to:

Flying Urban name
Flying Urban logo
Brand identity
Product designs
Graphics
Illustrations
Artwork
Product photographs
Mockups
Videos
Written content
Website design
Product descriptions
Icons
Page layouts
Marketing materials

is owned by Flying Urban or used under appropriate rights, licences, or permissions.

Unless expressly permitted in writing, you may not:

Copy
Reproduce
Modify
Republish
Distribute
Sell
Commercially exploit
Create derivative works from
Use for advertising or merchandising

any Flying Urban intellectual property.

31. Copyright and Third-Party Rights

Flying Urban respects intellectual property rights.

We do not knowingly permit the use of content that infringes another person's copyright, trademark, design rights, or other intellectual property rights.

If you believe that content displayed on Flying Urban infringes your intellectual property rights, please contact:

support@flyingurban.com

with sufficient information for us to review the concern.

32. User-Submitted Content

If you submit content such as:

Reviews
Ratings
Photos
Videos
Testimonials
Comments
Social media content

you represent that you have the necessary rights to submit that content.

You must not submit content that:

Infringes third-party rights
Contains unlawful material
Is defamatory
Is fraudulent
Contains malicious code
Violates applicable law
Contains another person's private information without appropriate permission

Flying Urban may moderate, remove, or decline to publish user-submitted content.

33. Third-Party Services

Flying Urban may rely on third-party providers for:

Payment processing
Website hosting
E-commerce infrastructure
Print-on-demand manufacturing
Order fulfilment
Shipping
Analytics
Advertising
Email
SMS
WhatsApp communications
Customer support
Fraud prevention
Security

Third-party services operate according to their own terms and policies.

Flying Urban is not responsible for independent third-party websites or services beyond the extent required by applicable law.

34. Links to Third-Party Websites

Our website may contain links to external websites.

These links may be provided for convenience or additional information.

Flying Urban does not necessarily endorse or control external websites and is not responsible for their:

Content
Availability
Security
Privacy practices
Terms
Services

You should review the relevant third-party policies before using external services.

35. Website Availability

We aim to keep the Flying Urban website available and functional.

However, temporary interruptions may occur because of:

Maintenance
Software updates
Hosting issues
Internet failures
Cybersecurity incidents
Technical errors
Third-party service outages
Force majeure events

We do not guarantee that the website will always be available, uninterrupted, or error-free.

36. Fraud Prevention

Flying Urban may use reasonable measures to identify and prevent fraudulent or suspicious activity.

We may cancel, restrict, or review an order where we reasonably suspect:

Payment fraud
Identity misuse
Multiple fraudulent orders
Abuse of promotional offers
Repeated COD refusal
Unauthorised payment activity
Misuse of the website
Other fraudulent behaviour

Where required, information may be shared with relevant payment providers, service providers, or lawful authorities.

37. Limitation of Liability

To the maximum extent permitted by applicable law, Flying Urban shall not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from:

Website interruptions
Third-party service failures
Courier delays
Natural events
Incorrect customer information
Unauthorised access beyond reasonable security measures
Delays caused by circumstances outside our reasonable control

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

38. Third-Party Delivery and Service Delays

Flying Urban may depend on independent third parties for manufacturing, payment processing, and delivery.

We will make reasonable efforts to assist customers when third-party problems occur.

However, delays caused by third parties may be outside our direct control.

Examples include:

Courier delays
Network disruptions
Payment gateway outages
Manufacturing delays
Weather conditions
Natural disasters
Government restrictions
Strikes
Transport disruptions

39. Force Majeure

Flying Urban will not be considered responsible for failure or delay in performing an obligation where the failure results from circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Earthquakes
Severe weather
Fire
War
Terrorism
Civil disturbances
Government restrictions
Strikes
Epidemics or pandemics
Transportation disruptions
Internet or infrastructure failures
Major technical failures
Supplier or manufacturing disruptions
Courier disruptions
Other extraordinary events beyond reasonable control

Where reasonably possible, we will attempt to minimise the impact of such events.

40. Account Suspension or Order Restrictions

Flying Urban may restrict or suspend access to certain website functions or cancel transactions where we reasonably believe that a user:

Violates these Terms
Engages in fraud
Abuses the website
Misuses promotional offers
Provides false information
Attempts unauthorised access
Violates intellectual property rights
Engages in unlawful activity

Any such action will be taken subject to applicable law.

41. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights caused by your actions.

This provision does not apply to the extent that the relevant loss was caused by Flying Urban's own unlawful conduct or liability that cannot legally be excluded.

42. Privacy

Your use of Flying Urban is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, share, and protect personal information.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

43. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in these Terms is intended to deprive a consumer of any mandatory rights or protections available under applicable consumer-protection laws.

44. Dispute Resolution

If you have a concern regarding an order or service, we encourage you to contact us first so that we can attempt to resolve the matter directly.

For any enquiry or complaint:

Email: support@flyingurban.com

If a dispute cannot be resolved through customer support, it may be subject to the applicable dispute-resolution mechanisms and jurisdiction permitted under Indian law.

Nothing in this section limits any mandatory statutory rights or remedies available to consumers.

45. Changes to These Terms

Flying Urban may update these Terms from time to time to reflect:

Changes in our business
Changes in products or services
Changes in technology
Changes in fulfilment arrangements
Changes in legal or regulatory requirements
Changes in operational procedures

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after the updated Terms are published will constitute acceptance of the revised Terms to the extent permitted by applicable law.

46. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.

The invalid provision may be interpreted or modified to the extent necessary to make it legally enforceable while preserving its intended purpose, where legally permissible.

47. Entire Agreement

These Terms, together with the Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy, and any other policies expressly incorporated into these Terms, constitute the applicable terms governing your use of Flying Urban and your purchases from us.

Specific terms displayed at checkout or for a particular promotion may also apply to that transaction.