Privacy Policy
Effective Date: 21 September 2026
Last Updated: 21 September 2026
At Flying Urban, we respect your privacy and are committed to protecting the personal information you provide while using our website, placing an order, or communicating with us.
This Privacy Policy explains how Flying Urban collects, uses, stores, shares, and protects your information when you visit or use our website, purchase our products, contact our support team, or otherwise interact with our services.
By accessing or using the Flying Urban website, you acknowledge that you have read and understood this Privacy Policy.
1. About Flying Urban
Flying Urban is a print-on-demand (POD) e-commerce brand offering products that are manufactured/printed after an order is placed.
Our website may use third-party service providers for payment processing, order fulfilment, product manufacturing, shipping, analytics, advertising, communication, and other business operations.
For any privacy-related question, concern, request, or enquiry, you can contact us at:
Email: support@flyingurban.com
2. Information We Collect
We may collect different categories of information depending on how you interact with our website.
2.1 Information You Provide Directly
When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with Flying Urban, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping/delivery address
- City
- State
- PIN/ZIP code
- Country
- Order details
- Product and size/variant information
- Payment-related information
- Customer support communications
- Information provided when submitting a return, refund, replacement, or complaint
- Any other information that you voluntarily provide to us
We only request information that is reasonably necessary for the relevant purpose.
3. Payment Information
When you make a payment on our website, your payment may be processed through a third-party payment gateway or payment service provider.
Depending on the payment method used, you may provide information such as:
- Card details
- UPI details
- Bank/payment account information
- Transaction reference
- Payment status
- Other information required to complete the transaction
Flying Urban does not generally store your complete credit/debit card number, CVV, UPI PIN, banking password, or other sensitive payment authentication information on its own servers.
Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy policy and security practices.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Screen resolution
- Approximate location derived from technical information
- Language preference
- Referring website
- Pages visited
- Products viewed
- Time spent on pages
- Date and time of visits
- Clicks and interactions
- Website navigation information
- Cookies and similar technologies
- Error and diagnostic information
This information helps us understand how visitors use our website and improve the performance, security, and user experience of Flying Urban.
5. Cookies and Similar Technologies
Flying Urban may use cookies, pixels, tags, local storage, and similar technologies.
Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies for purposes including:
Essential Cookies
These may be required for:
- Shopping cart functionality
- Checkout
- Login/session management
- Security
- Fraud prevention
- Basic website functionality
Analytics Cookies
These help us understand:
- How visitors use our website
- Which pages are visited
- Which products receive attention
- Website performance
- User navigation patterns
Advertising and Marketing Cookies
We may use advertising technologies to:
- Measure advertising performance
- Show relevant Flying Urban advertisements
- Understand conversions
- Retarget visitors who have interacted with our website
- Build advertising audiences where permitted by applicable law
You may be able to control or disable certain cookies through your browser or device settings. However, disabling essential cookies may affect certain website functions.
6. How We Use Your Information
Flying Urban may use your information for the following purposes:
Order Processing
To:
- Process your order
- Manufacture/fulfil your products
- Process payments
- Confirm your order
- Generate invoices
- Pack and dispatch your order
- Deliver your order
- Provide tracking information
Customer Support
To:
- Respond to enquiries
- Resolve complaints
- Assist with orders
- Handle returns and refunds
- Process replacement requests
- Investigate delivery issues
- Communicate with you regarding your purchase
Website Improvement
To:
- Improve website functionality
- Improve product presentation
- Improve checkout experience
- Analyse customer behaviour
- Identify technical problems
- Improve website security
Marketing
Where permitted and where applicable, we may use your contact information to send:
- Promotional offers
- New product announcements
- Discounts
- Product updates
- Campaign communications
- Other marketing communications
You may opt out of promotional communications at any time.
Fraud and Security
We may process information to:
- Detect suspicious transactions
- Prevent fraud
- Protect customers
- Protect our website
- Prevent misuse of our services
- Investigate security incidents
Legal and Regulatory Requirements
We may process and retain information when necessary to:
- Comply with applicable laws
- Respond to lawful requests
- Maintain business records
- Resolve disputes
- Protect our legal rights
- Enforce our Terms & Conditions
7. Order Fulfilment and Third-Party Service Providers
Flying Urban operates as a print-on-demand e-commerce business.
To manufacture, fulfil, package, ship, and deliver your order, we may share the information necessary for fulfilment with trusted third-party service providers.
Depending on the service being used, this may include:
- Print-on-demand/fulfilment partners
- Manufacturing partners
- Warehousing partners
- Courier and logistics companies
- Shipping aggregators
- Payment gateways
- E-commerce/website service providers
- Customer support providers
- Email/SMS/WhatsApp communication providers
- Analytics providers
- Advertising platforms
- Technology and security providers
For example, information such as your name, mobile number, email address, shipping address, order details, and product information may need to be shared with a fulfilment or courier partner to manufacture and deliver your order.
These service providers are expected to process information only for legitimate business purposes and in accordance with applicable contractual, legal, and security requirements.
8. Shipping and Delivery Information
To deliver your order, we may provide relevant information to logistics and courier partners.
This may include:
- Recipient name
- Mobile number
- Shipping address
- PIN code
- Order number
- Shipment details
- Product/order information required for fulfilment
Courier partners may use this information to:
- Deliver your package
- Contact you regarding delivery
- Provide tracking updates
- Handle failed delivery attempts
- Process returns to origin (RTO)
- Resolve shipping-related issues
9. Communication with You
We may communicate with you through:
- Phone calls
- SMS
- Website notifications
- Other communication channels you have provided or authorised
These communications may include:
- Order confirmation
- Payment confirmation
- Order processing updates
- Shipping notifications
- Tracking information
- Delivery updates
- Return/replacement updates
- Customer support responses
- Important service announcements
Transactional communications may continue even if you opt out of promotional communications because they are necessary to fulfil your order or provide requested services.
10. Promotional Communications
If you have provided appropriate consent or where permitted by applicable law, Flying Urban may send promotional communications.
These may include:
- New collection announcements
- Product launches
- Discount offers
- Festival offers
- Special campaigns
- Promotional newsletters
You can unsubscribe from promotional emails by using the unsubscribe option provided in the communication or by contacting:
Opting out of promotional communications does not necessarily stop essential transactional communications relating to your orders.
11. Advertising and Analytics
Flying Urban may use third-party advertising and analytics technologies.
These technologies may help us understand:
- Website traffic
- Advertising performance
- Customer interactions
- Conversion activity
- Product interest
- Campaign effectiveness
Advertising platforms may use cookies, pixels, or similar technologies to recognise a browser or device and measure interactions with advertisements.
The information processed by these third parties is subject to their respective privacy policies and terms.
Flying Urban does not control the privacy practices of independent third-party platforms.
12. Social Media
Flying Urban may maintain accounts or pages on platforms such as Instagram, Facebook, YouTube, LinkedIn, or other social networks.
If you interact with us through a social media platform, the platform may collect and process information according to its own privacy policy.
Information that you voluntarily provide through social media, such as comments, messages, or public interactions, may be visible to us and may be used to respond to your enquiry.
We recommend reviewing the privacy settings and policies of the social media platforms you use.
13. Customer Reviews and User-Generated Content
If you voluntarily submit:
- Product reviews
- Ratings
- Testimonials
- Photographs
- Videos
- Social media posts
- Other user-generated content
you understand that such content may be publicly visible depending on where it is submitted.
If you provide content to Flying Urban for promotional purposes, we may use it for marketing or promotional activities where permitted.
We will not intentionally publish sensitive personal information without an appropriate basis or permission.
14. Information About Children
Flying Urban's website and products are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact:
We will review the request and take appropriate action where required.
15. Data Sharing
Flying Urban does not sell your personal information as a standalone product.
We may share personal information when reasonably necessary with:
Service Providers
For payment, fulfilment, shipping, hosting, analytics, marketing, communication, customer support, and security.
Business Partners
Where necessary to provide products or services requested by you.
Legal Authorities
Where required by applicable law, regulation, court order, government authority, or lawful request.
Business Transactions
If Flying Urban is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable legal requirements.
16. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
17. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and maintaining order records
- Providing customer support
- Managing returns and refunds
- Maintaining financial and accounting records
- Complying with legal and regulatory obligations
- Resolving disputes
- Preventing fraud
- Enforcing agreements
- Maintaining legitimate business records
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of, subject to applicable legal requirements.
18. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request information about personal data we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a privacy-related complaint
- Request information about how your personal information is used
Some requests may be subject to legal, contractual, security, or legitimate business limitations.
To submit a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
19. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw that consent by contacting:
Withdrawal of consent will not affect processing that was already carried out lawfully before the withdrawal.
Certain information may continue to be retained or processed where required or permitted by applicable law or where necessary for legitimate business purposes.
20. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.
Flying Urban is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website or service before providing personal information.
21. Changes to This Privacy Policy
Flying Urban may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in technology
- Changes in our business operations
- Changes in legal or regulatory requirements
- Changes in third-party service providers
When we update this policy, we will revise the "Last Updated" date at the top of this page.
Your continued use of our website after an updated Privacy Policy is published may be subject to the updated policy, to the extent permitted by applicable law.
22. Governing Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India.
Any disputes relating to privacy or the use of personal information shall be handled in accordance with applicable Indian law and the applicable dispute-resolution provisions governing your use of Flying Urban's services.
23. Contact Us
If you have any questions, concerns, complaints, requests, or enquiries regarding this Privacy Policy or the handling of your personal information, please contact us.
Flying Urban
Email: support@flyingurban.com
For faster assistance, please include relevant information such as your name, order number, registered email address, and a description of your concern where applicable.
We will review and respond to privacy-related enquiries within a reasonable period, subject to the nature and complexity of the request.
Flying Urban
Print. Wear. Express.
Privacy & Support: support@flyingurban.com