Effective Date: 21 September 2026
Last Updated: 21 September 2026
At Flying Urban, most of our products are created using a Print-on-Demand (POD) model. Products may be manufactured, printed, packed, and prepared specifically after an order is placed.
Because of this made-to-order process, we do not offer general exchanges for every situation. However, if you receive a product that is damaged, defective, incorrectly fulfilled, or has a significant manufacturing or printing issue, we will review your request and provide an appropriate resolution where eligible.
For any exchange or replacement enquiry:
Email: support@flyingurban.com
1. When Is a Replacement Available?
A replacement may be available if the product you received has a confirmed issue such as:
- Manufacturing defect
- Significant printing defect
- Product damaged during delivery
- Wrong product received
- Wrong design received
- Wrong size/variant supplied due to fulfilment error
- Missing product
- Significant quality issue attributable to manufacturing or fulfilment
Each request is reviewed individually.
2. Claim Period
Exchange or replacement requests for damaged, defective, misprinted, or incorrectly fulfilled products should be submitted within 7 days of delivery.
Requests submitted after this period may not be accepted.
We strongly recommend checking your product immediately after receiving it.
3. Wrong Product Received
If you receive a product different from the one you ordered, contact us within 7 days.
Examples include:
- Different product
- Different design
- Different colour/variant
- Different size supplied due to fulfilment error
Please send photographs of the product and packaging along with your order number.
If the error is confirmed, Flying Urban may arrange a replacement at no additional product cost.
4. Manufacturing Defect
A replacement may be considered where the product has a substantial manufacturing defect.
Examples may include:
- Significant stitching failure
- Major fabric defect
- Major construction defect
- Significant print failure
- Material defect
- Other substantial manufacturing issues
Minor manufacturing variations that fall within reasonable production tolerances may not qualify.
5. Printing Defect
Flying Urban products are printed using print-on-demand technology.
A significant printing defect may include:
- Major missing portions of artwork
- Clearly incorrect artwork
- Severe print distortion
- Major printing damage
- Significant print placement error
- Incorrect design printed on the product
Minor variations in print texture, colour, or placement may not qualify as a defect.
6. Damaged Product
If your product arrives damaged, please contact us as soon as possible and within 7 days of delivery.
We recommend providing:
- Photos of the outer package
- Photo of shipping label
- Photos of the damaged product
- Video/photos from the unboxing process
- Order number
Where the damage is confirmed to have occurred during fulfilment or transportation, Flying Urban may arrange an appropriate replacement or resolution.
7. Unboxing Video
We strongly recommend recording an unboxing video when opening your Flying Urban package.
An unboxing video helps establish the condition of the package and product at the time of delivery.
It may be particularly useful for claims involving:
- Transit damage
- Missing products
- Wrong products
- Packaging issues
- Other delivery-related disputes
For certain claims, the absence of an unboxing video may make it more difficult to verify the issue.
8. Wrong Size Selected by Customer
Flying Urban does not generally offer free size exchanges where the customer selected the wrong size.
For example:
If you ordered M but later realise that L would have been more suitable, this is not considered a manufacturing or fulfilment defect.
Please always check the size chart before placing your order.
Any optional exchange/re-order assistance may be considered at Flying Urban's discretion and may involve additional costs.
9. Wrong Colour Selected by Customer
If you accidentally select the wrong colour during checkout, the order will generally not qualify for a free exchange.
If the order has not yet entered production, contact us immediately:
We will try to change the colour where operationally possible.
Once production has started, changes may no longer be possible.
10. Wrong Design or Variant Selected by Customer
Customers are responsible for checking their:
- Product
- Design
- Size
- Colour
- Variant
- Quantity
before completing checkout.
An incorrectly selected product or variant generally does not qualify for a free replacement.
11. Change of Mind
Flying Urban does not generally offer exchanges or replacements because of a change of mind.
This includes situations where:
- You no longer want the product.
- You prefer another design.
- You changed your mind after ordering.
- You don't like the product after receiving it.
- You found another product.
- You purchased the product by mistake.
This restriction exists because many Flying Urban products are produced specifically after an order is placed.
12. Colour Variation Is Not Automatically a Defect
The actual product may look slightly different from the website image because of:
- Screen settings
- Device brightness
- Photography
- Lighting
- Printing technology
- Fabric/material
- Ink absorption
Minor colour differences do not automatically qualify for replacement.
13. Print Placement Variation
Minor differences in print placement can occur during manufacturing.
Small differences in:
- Alignment
- Print position
- Print size
- Print texture
may fall within reasonable production tolerances.
Such variations may not qualify for replacement.
14. Normal Wear and Tear
Replacement is generally not available for normal wear and tear.
This includes deterioration resulting from ordinary use over time.
Replacement may also not be available where damage results from:
- Improper washing
- Incorrect drying
- Excessive heat
- Incorrect ironing
- Bleaching
- Harsh chemicals
- Improper storage
- Accidental damage
- Misuse
Customers should follow the applicable product-care instructions.
15. Replacement Instead of Refund
For eligible defective, damaged, or incorrectly fulfilled products, Flying Urban may offer a replacement as the primary resolution.
Depending on the circumstances, we may instead provide:
- Replacement
- Refund
- Store credit
- Re-shipment
- Another reasonable resolution
The final resolution may depend on:
- Nature of the issue
- Availability of the product
- Evidence provided
- Fulfilment investigation
- Applicable policy
16. Replacement Product
If a replacement is approved, the replacement product may need to be manufactured again.
Therefore, the replacement may require normal production time before dispatch.
A new tracking number may be generated for the replacement shipment.
Delivery will be subject to the applicable courier timeline.
17. Replacement Availability
Replacement is subject to product and manufacturing availability.
If the original product is no longer available, Flying Urban may offer an alternative resolution, such as:
- Refund
- Store credit
- Alternative product
- Re-shipment
- Another suitable solution
The available resolution will depend on the circumstances.
18. Return of Defective Products
In some cases, Flying Urban may not require the defective product to be returned.
We may instead request photographs or videos as evidence.
If a physical return is required, we will provide return instructions.
Do not send a product back to any address without receiving instructions from Flying Urban.
19. Return Shipping for Approved Claims
Where a return is required because of a confirmed Flying Urban, manufacturing, or fulfilment error, Flying Urban may arrange or provide appropriate return instructions.
Customers should not independently choose a courier or send a product to a fulfilment address unless instructed.
20. Customer-Related Replacement Requests
If an exchange or replacement request is caused by a customer-related issue, such as:
- Wrong size selected
- Wrong colour selected
- Wrong variant selected
- Change of mind
Flying Urban may decline the request or, where feasible, offer a paid replacement/re-order option.
Any applicable production, shipping, fulfilment, or other charges may be payable by the customer.
21. RTO and Replacement
If an order is returned to origin because of:
- Customer refusal
- Incorrect address
- Incomplete address
- Customer unavailability
- COD refusal
- Other customer-related delivery failure
it is not automatically treated as an eligible replacement.
If re-shipping is available, additional charges may apply.
22. How to Request a Replacement
Send an email to:
support@flyingurban.com
Subject:
Replacement Request – [Order Number]
Please include:
- Order number
- Name
- Registered email/mobile
- Product name
- Description of the issue
- Clear photographs
- Packaging photographs
- Unboxing video, if available
- Any other relevant information
23. Replacement Review Process
After receiving your request, Flying Urban may review:
- Order details
- Product information
- Delivery information
- Photographs/videos
- Packaging condition
- Manufacturing information
- Fulfilment records
- Courier information
- Previous communication
We may coordinate with our print-on-demand or logistics partners when necessary.
24. Additional Information
We may request additional photographs, videos, or other information if the initial evidence is insufficient to determine the issue.
Customers are requested to cooperate with the investigation so that the claim can be resolved efficiently.
25. Fraudulent or Abusive Claims
Flying Urban may investigate repeated or suspicious replacement requests.
We may reject or restrict claims where we reasonably identify:
- False information
- Manipulated images/videos
- Deliberate product damage
- Repeated fraudulent claims
- Abuse of the replacement policy
- Misuse of products
- Other suspicious activity
This does not affect legitimate consumer rights available under applicable law.
26. Consumer Rights
Nothing in this Exchange & Replacement Policy is intended to remove or restrict any mandatory consumer rights or remedies available under applicable Indian law.
Where applicable law provides broader rights, those rights will continue to apply.
27. Policy Changes
Flying Urban may update this policy from time to time due to:
- Changes in fulfilment processes
- Changes in products
- Changes in manufacturing arrangements
- Changes in logistics partners
- Changes in business operations
- Changes in applicable laws or regulations
The latest version will be published on this page with the updated Last Updated date.
28. Contact Us
For any exchange or replacement enquiry, contact:
Flying Urban
Email: support@flyingurban.com
Please include your order number whenever possible.
This helps us identify your order and investigate the issue more quickly.
Flying Urban
Print. Wear. Express.
Customer Support:
support@flyingurban.com