Effective Date: 21 September 2026
Last Updated: 21 September 2026

At Flying Urban, our products are made and fulfilled through a Print-on-Demand (POD) model. This means your product may be manufactured, printed, packed, and prepared for dispatch after you place your order.

This Shipping & Delivery Policy explains how your order is processed, shipped, tracked, and delivered.

For any shipping or delivery enquiry, contact:

Email: support@flyingurban.com

1. Order Processing

After you successfully place an order, we begin the order processing and fulfilment process.

Because Flying Urban uses a Print-on-Demand model, products may need to be manufactured or printed specifically for your order.

Estimated production time:

1–5 business days

Production time may vary depending on:

• Product type
• Printing method
• Order volume
• Manufacturing capacity
• Public holidays
• Technical or operational circumstances

Production time is an estimate and does not constitute a guaranteed dispatch or delivery date.

2. Shipping After Production

Once your product has been manufactured and packed, it will be handed over to an appropriate logistics or courier partner for delivery.

The courier partner may vary depending on:

• Delivery PIN code
• Service availability
• Shipment type
• Order characteristics
• Logistics capacity
• Operational considerations

Flying Urban may use third-party fulfilment and logistics partners to process and deliver orders.

3. Estimated Delivery Time

For deliveries within India, delivery generally takes approximately:

2–9 business days after dispatch

The actual delivery time may vary depending on the destination and courier service.

The total order timeline may therefore include:

Production: 1–5 business days
Delivery after dispatch: approximately 2–9 business days

These are estimated timelines and are not guaranteed delivery dates.

4. Factors That May Cause Delays

Delivery may take longer than the estimated timeframe due to circumstances including:

• Courier delays
• High order volume
• Weather conditions
• Public holidays
• Festivals
• Natural disasters
• Transportation disruptions
• Strikes
• Government restrictions
• Remote or difficult-to-service locations
• Incorrect or incomplete address
• Customer unavailability
• PIN code serviceability issues
• Technical problems
• Other circumstances outside Flying Urban's reasonable control

Qikink's fulfilment documentation also notes that delivery timelines can be affected by external and operational circumstances.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on:

• Delivery location
• Order value
• Product
• Shipping method
• Promotional offers
• COD availability

From time to time, Flying Urban may offer free-shipping promotions subject to the terms displayed with the relevant offer.

6. Shipping Locations

Flying Urban primarily offers delivery within India where courier service is available.

Serviceability may vary by PIN code.

Some remote, restricted, or otherwise non-serviceable locations may not be eligible for delivery.

If your PIN code is not serviceable, we may contact you regarding the order and available alternatives.

7. Order Tracking

Once your order has been dispatched, tracking information may be provided through:

• Email
• SMS
• WhatsApp
• Other available communication channels

The tracking number/AWB information is generally generated when the shipment is handed over to the applicable courier partner.

You can use the provided tracking information to monitor the status of your shipment.

8. Tracking Updates

Courier tracking information may not update immediately after dispatch.

There may be a delay between:

Order dispatched → Courier pickup → First tracking scan

This can happen because of:

• Courier pickup schedules
• Warehouse processing
• Transit scans
• Technical delays
• Weekend/public holiday operations

If tracking information has not updated for a reasonable period, please contact:

support@flyingurban.com

with your order number.

9. Delivery Attempts

Courier partners may make delivery attempts according to their operational procedures.

Customers should ensure that:

• Someone is available to receive the parcel.
• The provided mobile number is reachable.
• The delivery address is accurate.
• The correct PIN code has been provided.
• COD payment is available, where applicable.

Failure to receive a shipment may result in additional delivery attempts or return of the shipment to the fulfilment facility.

10. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully verify:

• Name
• House/Flat number
• Building name
• Street/locality
• Landmark
• City
• State
• PIN code
• Mobile number

Flying Urban is not responsible for delays, failed delivery, or RTO resulting from incorrect or incomplete information provided by the customer.

If an order has already entered production, fulfilment, or dispatch, changing the shipping address may not be possible.

11. Address Change Requests

If you need to change your delivery address, contact us as soon as possible:

support@flyingurban.com

We will try to accommodate the request where operationally possible.

However, once an order has entered fulfilment or has been dispatched, an address change may not be possible.

If the courier does not permit an address change, the shipment may need to be returned and potentially re-shipped, subject to applicable charges.

12. Cash on Delivery

Cash on Delivery ("COD") may be available for selected products and serviceable PIN codes.

COD availability may depend on:

• PIN code
• Courier serviceability
• Order value
• Product
• Operational restrictions
• Other applicable conditions

For COD orders, customers must pay the exact or required amount to the delivery partner at the time of delivery.

13. COD Order Refusal

Customers are requested to accept COD orders that they have intentionally placed.

If a customer:

• Refuses delivery
• Remains unavailable after delivery attempts
• Does not keep the COD amount ready
• Provides an incorrect address
• Does not respond to courier communication

the shipment may be marked as undelivered and returned to origin (RTO).

Repeated refusal of COD shipments may affect the availability of COD for future orders.

14. Return to Origin (RTO)

An order may be returned to the fulfilment facility if delivery cannot be completed.

Common reasons include:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Customer unavailable
• Customer unreachable
• Customer refusal
• COD payment not available
• Non-serviceable location
• Premises closed
• Multiple failed delivery attempts
• Other courier-related circumstances

RTO does not automatically qualify an order for a refund.

15. Re-shipping an RTO Order

If an order is returned to the fulfilment facility because of a customer-related delivery failure, Flying Urban may offer re-shipping where operationally possible.

Additional charges may apply for:

• Return shipping
• Re-shipping
• Fulfilment
• Handling
• Other applicable logistics costs

The availability and cost of re-shipping will be communicated to the customer where applicable.

16. Delayed Delivery

If your order has exceeded the estimated delivery timeframe, please contact us at:

support@flyingurban.com

Please provide:

• Order number
• Name
• Registered mobile/email
• Tracking number, if available

We will review the shipment status and coordinate with the relevant fulfilment or courier partner where necessary.

17. Lost Shipments

In the event that a shipment appears to have been lost during transit, Flying Urban may investigate the shipment with the relevant courier or fulfilment partner.

Depending on the outcome of the investigation, we may provide an appropriate resolution such as:

• Replacement
• Re-shipment
• Refund
• Other suitable resolution

The resolution will depend on the circumstances and applicable policies.

Customers should contact us promptly if tracking information indicates an unusual or prolonged lack of movement.

18. Damaged Package at Delivery

If the outer packaging appears significantly damaged at the time of delivery, customers are encouraged to:

• Take photographs/videos of the package before opening it.
• Record the unboxing process where possible.
• Check the product immediately.
• Contact Flying Urban as soon as possible if the product is damaged.

Contact:

support@flyingurban.com

Please include your order number and relevant photographs/videos.

19. Damaged, Defective or Incorrect Product

If you receive:

• A damaged product
• A defective product
• A significantly misprinted product
• The wrong product
• The wrong size/variant due to fulfilment error

please contact us as soon as possible after delivery.

We may request:

• Order number
• Product photographs
• Packaging photographs
• Video/photo showing the issue
• Unboxing video, where available
• Description of the problem

Eligible cases may qualify for a replacement, refund, or another appropriate resolution under our Return & Refund Policy.

20. Product Colour and Print Variation

Flying Urban products are manufactured using printing processes that may produce minor variations.

The actual product may differ slightly from website images due to:

• Screen settings
• Device display
• Lighting
• Photography
• Printing technology
• Material characteristics
• Ink absorption
• Manufacturing conditions

Minor colour or print variations do not necessarily constitute a defect.

21. Multiple Products in One Order

If an order contains multiple products, they may not always be processed or delivered together.

This can happen because of:

• Different product types
• Different production requirements
• Fulfilment arrangements
• Inventory/manufacturing conditions
• Courier logistics

If products are shipped separately, you may receive separate tracking information.

22. Delivery to Remote Areas

Delivery to remote or difficult-to-service areas may require additional time.

Courier availability may vary depending on the PIN code.

In some cases, the courier may:

• Take additional time
• Attempt delivery through an alternative route
• Contact the customer for directions
• Mark the address as non-serviceable

If a location becomes non-serviceable after the order has been placed, Flying Urban will attempt to contact the customer regarding the available options.

23. Public Holidays and Festivals

Orders placed during major Indian festivals, public holidays, promotional campaigns, or periods of unusually high demand may require additional processing and delivery time.

Examples may include:

• Diwali
• Holi
• Christmas
• New Year
• Independence Day
• Republic Day
• Other public holidays
• Major promotional periods

Customers are advised to place time-sensitive orders sufficiently in advance.

24. Force Majeure and Unavoidable Delays

Flying Urban cannot be held responsible for delays caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters
• Floods
• Earthquakes
• Severe weather
• Fire
• War
• Civil disturbances
• Government restrictions
• Strikes
• Epidemics or pandemics
• Transportation disruptions
• Major infrastructure failures
• Courier disruptions
• Manufacturing disruptions
• Internet or technology failures

We will make reasonable efforts to minimise the impact of such events.

25. Shipping and Refunds

A delayed shipment does not automatically qualify for a refund.

Refund eligibility depends on the circumstances and our applicable Return & Refund Policy.

Where an order is cancelled or cannot be fulfilled, any applicable refund will be processed according to our refund policy and the payment method used.

26. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information.
• Providing a reachable mobile number.
• Checking their order details before payment.
• Being available to receive the shipment.
• Accepting COD orders they intentionally placed.
• Following applicable delivery instructions.
• Contacting Flying Urban promptly when a delivery problem occurs.

27. Third-Party Courier Partners

Flying Urban may use third-party courier and logistics companies to deliver orders.

The courier partner may vary depending on the destination, service availability, shipment characteristics, and operational considerations.

Flying Urban will make reasonable efforts to coordinate with the relevant logistics provider when delivery issues occur.

However, certain courier operations are outside our direct control.

28. Changes to This Policy

Flying Urban may update this Shipping & Delivery Policy from time to time to reflect:

• Changes in fulfilment arrangements
• Changes in courier services
• Changes in shipping processes
• Changes in business operations
• Changes in applicable laws or regulations

The latest version will always be published on this page with the updated date.

29. Contact Us

For any shipping, delivery, tracking, address, COD, RTO, or fulfilment enquiry, please contact:

Flying Urban

Email: support@flyingurban.com

When contacting us, please include:

• Order number
• Customer name
• Registered email/mobile number
• Tracking number, if available
• Details of your issue

Providing complete information will help us investigate your request more efficiently.

Flying Urban

Print. Wear. Express.

Customer Support:
support@flyingurban.com